7 Practical Tactics to Improve your Voice of the Customer Program Oliver RowenNovember 20, 2019nlp, natural language processing, natural language understanding
How are you Leveraging the Data you Already have? Oliver RowenNovember 13, 2019nlp, natural language processing, natural language understanding
Three Ways to Turn Customer Insight into Action Oliver RowenNovember 5, 2019nlp, natural language processing, natural language understanding
The Difference Between Customer Churn and Bounce Oliver RowenOctober 10, 2019nlp, natural language processing, natural language understanding, nlu, customer churn, customer bounce, bounce rate, churn rate
It's Time to Listen to Your Customers - Not Send Them Another Survey Oliver RowenSeptember 12, 2019retail, customer service, ai, natural language processing, nlp, call recordings
