Announcing the SupporTrends Zendesk Integration — Analyze all of your customer feedback with Machine Learning

SupporTrends is excited to announce its new Zendesk integration, which pairs our adaptable natural language technology with the Zendesk support tickets your business already works with! Currently live with select customers, the SupporTrends Zendesk integration will be available publicly next month in the Zendesk Marketplace.

We love Zendesk - in fact, we use it internally. However, while manually tagging each ticket can provide some amount of detail, support agents have only so much bandwidth. Our natural language engine augments the information that you already gather by processing every bit of what your customers tell you in their own words, automatically.

We enable all of your rich, valuable customer feedback to be processed and structured so that you can understand exactly what your customers love and dislike about your products, every minute of every day. Additionally, our platform provides customer sentiment scores on complete Zendesk tickets, organized by specific products, people, and even topics of conversation!

Click here to learn more and see the app for yourself.